Amazon Introduces Q, an A.I. Chatbot for Companies

Amazon was quieter about its A.I. plans until more recently. In September, it announced that it would invest up to $4 billion in Anthropic, an A.I. start-up that competes with OpenAI, and develop advanced computing chips together. Amazon also introduced a platform this year that allows customers to access different A.I. systems.

As the leading provider of cloud computing, Amazon already has business customers storing vast amounts of information on its cloud servers. Companies were interested in using chatbots in their workplaces, Mr. Selipsky said, but they wanted to make sure the assistants would safeguard those hoards of corporate data and keep their information private.

Many companies “told me that they had banned these A.I. assistants from the enterprise because of the security and privacy concerns,” he said.

In response, Amazon built Q to be more secure and private than a consumer chatbot, Mr. Selipsky said. Amazon Q, for example, can have the same security permissions that business customers have already set up for their users. At a company where an employee in marketing may not have access to sensitive financial forecasts, Q can emulate that by not providing that employee with such financial data when asked.

Originally posted 2023-11-28 17:34:51.